Account deletion
Delete your Family Chat account
Account deletion permanently removes your account from every family you belong to and signs out all of your linked devices. It cannot be undone.
Delete your account in the app
- Parent, grandparent, or friend: open Profile, then Settings, and select Delete Account. Review what will be deleted, then confirm. If you are the last parent of a family, that family is deleted for every member.
- Child: open Profile, then Settings, and select Delete Account. A parent can approve the request; otherwise your account is deleted automatically 24 hours later. If you had already asked to leave the family, your account is deleted at that request's deadline instead.
- Parent of a child: open Family, select the child, and choose Delete Child's Account in Member Settings. The account is deleted right away.
- If the app says you were removed from your family, select Leave Family on that screen. This deletes your account.
Deleting your account does not cancel a Family Premium subscription you bought. Cancel it in your App Store or Google Play subscription settings.
What is deleted
- Your name and photo in every family.
- Your place in every family, including families you joined as a friend.
- Every device linked to your account, with its keys and sign-in.
- Files you started sending but did not finish uploading.
What is kept
- Other members still see your earlier messages, shown as Deleted account with no name or photo. This anonymous placeholder is kept until the family itself is deleted.
- Messages, photos, and files you already sent stay on other members' devices until they delete them. Copies still waiting for delivery stay on our servers until delivered, for 15 days at most.
- Records of revoked sign-ins and device keys, without your name, are kept for 365 days so they cannot be reused.
- Family Premium purchase records are kept for store and tax purposes, without a link to you.
- Database backups keep earlier data until they expire.
Request account deletion by email
If you no longer have the app, email us. Include your family's name, your name in the family, and your role.
We confirm the request with a parent of that family. We never ask for invitation codes, passwords, or message contents.
Your account is deleted within 30 days of the confirmed request. If we cannot confirm it, we reply with the steps to delete the account in the app.