Family Chat Terms of Use

Version: 1.0. Effective date: 28 October 2026.

These Terms of Use govern access to the Family Chat mobile application for iOS and Android and the related services, together referred to as the "Service".

Service Operator

The Service is provided by Family Chat, referred to as the "Operator", "we", or "us".

Country: Poland.

For questions about the Service, subscriptions, these Terms, and legal matters, you can contact the Operator at support@familychatapp.com.

Acceptance of the Terms

Before you create an account or join a family, you have the opportunity to read these Terms. The agreement is concluded when you tap Create Family when creating a family or Join when joining a family: next to the button it is stated that this action means accepting the Terms, with a link to them. If you do not agree with the Terms, do not confirm their acceptance and do not create an account.

You can accept the Terms yourself if you have the legal capacity required by applicable law. Where the participation of a legal guardian is required, the Terms are accepted or approved by them in the manner provided by law. This does not mean automatic consent to any processing of personal data.

The terms of the relevant app store also apply to subscription purchases. The processing of personal data is described in a separate Privacy Policy: familychatapp.com/privacy-policy.

Purpose of the Service

Family Chat is intended for private communication between relatives and invited trusted participants. Access to a family and to individual chats is determined by invitations, the participant's role, and the settings available in the application.

The Service lets you exchange messages and use other features available in your version of the application and your plan. It does not provide public search for strangers.

Family Chat is not an emergency service and does not replace calls to emergency services. In case of an immediate threat to life or safety, contact the relevant services in your country.

Age and Children's Participation

To create a family and use the Parent role, you must be at least 18 years old and have the legal capacity required by applicable law. Participants with the Friend and Grandparent roles must also be at least 18 years old.

No minimum age is set for the Child role. A child joins the Service only by invitation from a participant with the Parent role, who accepts these Terms on the child's behalf and is responsible for the child's participation in the family.

If you invite a child, you must have a lawful basis for providing the child's data and, where the law requires it, the authority to act as the child's parent or other legal guardian. If you do not have such authority, an authorized representative must take part.

The name of the Parent role and the name shown in the application do not confirm the identity, actual age, or legal status of a parent or guardian. Inviting a child and accepting these Terms do not replace separate consent and its verification where they are required for processing the child's personal data.

The legal guardian helps the child use the Service safely and explains the rules in a way the child understands. The Operator's obligations to protect children and their data remain in place.

Accounts and Device Security

Profile names are chosen freely by users. You may use pseudonyms; we do not require your real name and do not verify identity through this field. Your date of birth is not requested, stored, or displayed; age is not verified from profile data. This does not permit fraud, impersonating another person to deceive, or linking someone else's devices without permission.

Access is tied to authorized devices. Protect your device with the operating system's security features, do not share invitation codes with outsiders, and check whom you invite or link to your account.

If a device is lost, unauthorized access is suspected, or an invitation is compromised, use the device and invitation management features available in the application yourself or with the help of authorized family members. The Operator and support have no access to manage your family and do not restore access to it. We do not request documents or other information to establish identity and restore access. Do not send private cryptographic keys or Apple Account and Google Account passwords to support.

The access recovery procedures provided by the application are carried out by family members themselves and do not mean recovery of lost messages, files, or keys. The Operator does not restore this data. Do not rely on the Service as the only place to keep important materials.

Family Roles and Access Management

The Service provides the Parent, Child, Grandparent, and Friend roles. The role and settings affect the available chats, invitations, device linking, and member management.

The Friend role is intended for an invited trusted adult. It does not give access to the shared family chat or the right to communicate directly with children. Participation in other chats is determined separately by the available features and settings of the application.

Inviting and removing members, leaving a family, and restoring access are done by the members themselves under the rules shown in the application. Depending on the role and family composition, confirmation by another member may be required. The Operator and support do not perform these actions on behalf of members. These family management rules do not replace your rights to terminate the agreement and to have your personal data deleted.

Family access settings do not give a member the right to obtain another person's private correspondence or to dispose of another person's personal data beyond what the Service and the law permit.

Acceptable Use

Use the Service lawfully and respect the safety, privacy, and rights of other people. You must not:

• distribute child sexual abuse material, involve children in sexual communication, or otherwise exploit them;

• send threats, stalk people, engage in bullying or extortion, or incite violence;

• distribute pornographic material or other content unsuitable for children;

• send illegal content, infringe copyright, or disclose other people's personal data without a lawful basis;

• use the Service for fraud, spam, distributing malware, or impersonating another person;

• gain unauthorized access to accounts, devices, messages, or infrastructure, circumvent access restrictions, or deliberately disrupt the Service;

• abuse invitations, subscriptions, and free periods, including by using fake payment confirmations.

Conduct security research lawfully and with the necessary permission. You can report a vulnerability you find to support, avoiding access to other people's data and disruption of the Service.

Messages and Content Rights

You keep the rights you hold in the messages, images, recordings, and other materials you send. You must have the right to share them with the chosen recipients.

To the extent of your rights, you grant the Operator a non-exclusive permission to technically process, temporarily store, copy for delivery, and transmit your materials to the chosen recipients, and to perform the actions needed for the features you use. This permission is limited to providing the Service and does not give the right to sell your content, use it in advertising, or train artificial intelligence models on it.

The permission lasts for as long as these operations require. Data may be kept after you stop using the Service only on a lawful basis and in accordance with the Privacy Policy. The permission does not give the Operator access to content that is protected by end-to-end encryption and technically unavailable to it.

Recipients can save materials, take a screenshot, or pass on the copy they received. In doing so they must comply with the law and the rights of others. We cannot guarantee the deletion of copies saved outside the Service or prevent all actions of recipients.

Privacy and Message Storage

The processing of personal data, including children's data, is described in the Privacy Policy. These Terms do not replace the notices, legal bases, or separate consents required by law.

Text messages, audio messages, files, and videos are protected by end-to-end encryption. For server delivery through Google Cloud, images are sent over secure connections and stored temporarily in private Cloud Storage, which encrypts data at rest. Downloads use signed links with a limited lifetime. Images and their captions are not protected by end-to-end encryption: the server receives the image content and text for processing and delivery. Cloud encryption and access control protect stored data but do not exclude technical access by the Service's infrastructure with the appropriate permissions. Details of the protection and processing of different content types are described in the Privacy Policy.

The Service uses temporary server storage for delivery and local storage on devices; it is not a permanent cloud archive of your conversations. Whether you can view history depends on the local data that remains and on access rights. History may be lost when you change devices, delete the application, log out, or leave a family.

Deleting a message only for yourself does not delete it for recipients. Where deleting for everyone is available, its completion on other devices may depend on their connection and synchronization. It does not delete screenshots, exported files, or other copies saved outside the application.

Free and Family Premium

The Free plan allows inviting members within four seats. A family with four or fewer members can use all the features available in its version of the application without Premium, subject to the ordinary role and access rules. Family Premium raises the limit to ten seats and keeps the family's full functionality when it has more than four members.

All family members who have not been removed count toward the seats, including members with the Friend role, invited members who have not finished joining, and members who temporarily have no access. Removed members, members of other linked families, and additional devices do not increase this count.

Family Premium applies to one family on the supported platforms. It does not move to another family when the purchaser leaves, restores a purchase, or creates a new family. It is a Family Chat subscription, not Apple Family Sharing or a Google family group.

Communication restrictions apply only when the family has no active Premium or other granted Premium right and has more than four members under the counting rules above. In such a family, new text messages between relatives within the family remain available; new messages of other types, new calls, and any new communication with members in the Friend role, including text messages, are unavailable.

For communication between linked families, each family is checked separately: each must have Premium or no more than four members. Two Free families with four or fewer members each can link, exchange all available message types, and make calls within the ordinary access rules. The same conditions apply to creating and accepting a link between families and to communication through groups.

When Premium ends, members are not removed or blocked because the subscription was lost; existing chats, links between families, and history are kept as long as access and local data remain. The limit for new invitations returns to four: with four or more occupied seats a new invitation cannot be created, but an already reserved invitation can be accepted.

If a family has no more than four members, all available features remain without Premium. If it has more than four, the restrictions on new messages and calls described above apply. They are lifted when Premium is restored or the number of members drops to four or fewer. Removing a member follows the ordinary rules of the application and has the consequences for access and data they provide. Messages already accepted for delivery continue to be delivered, and calls already started can end normally while access rights remain.

Premium does not change the basic personal data protection measures. The set of available features is determined by the application version and the ordinary role and access rules; the Terms do not promise features that are not yet in your version. The member limit and the terms of Premium are shown before purchase.

Free Period and Paid Subscription

Every new family receives one 30-day free period of Family Premium from the moment the family is created. It requires no payment details or store purchase and does not turn into a paid subscription automatically. A member rejoining or reinstalling the application does not restart this period.

After the free period ends, the family moves to Free unless paid Premium or another granted Premium right applies to it. With four or fewer members all available features remain; communication restrictions arise only when there are more than four members. If you buy a subscription yourself before the free period ends, when payment starts is determined by the purchase terms you confirm in the store.

A paid subscription can be purchased by a member with the Parent role. Family Premium is provided as a monthly auto-renewing subscription purchased through the App Store or Google Play.

Before you confirm a purchase, the store shows the price, currency, billing period, and applicable payment terms. The price may differ by country and store. The subscription renews for the next period until you turn off renewal in the manner and within the time limits set by the store.

The price of future periods may change with notice and consent where the law or the store requires them. The price of a period already paid for does not change retroactively.

Subscription Management and Refunds

Manage your subscription and turn off its renewal in the store where it was purchased, using the purchaser's account. Another parent can use the family's Premium but does not automatically get the right to manage someone else's store account.

Deleting the application or the Family Chat account, leaving a family, or stopping use do not by themselves cancel a store subscription. To stop future charges, turn off renewal separately in the relevant store.

Turning off renewal usually keeps access until the end of the paid period. A refund, revoked purchase, or other change of its status may change the access period under the store's terms and the law. Restoring a purchase does not move it to another family and does not create a second free period.

A family can have only one active Family Premium store subscription. If a family that already has a paid subscription is charged again, contact support. A repeat purchase does not increase the limit or add separate access rights. For Apple purchases, refunds are handled by Apple; for Google Play purchases, the Google Play procedure and the refund tools available to the Operator apply.

Refund terms and availability depend on the law, the country, and the store. The Operator helps sort out mistaken charges and unavailable paid features. These Terms do not exclude mandatory rights of withdrawal, refund, or other compensation. The notices and separate confirmations required in a particular country when the provision of a digital service begins are completed before purchase.

Reporting Violations

You can report a rule violation, threats, illegal content, or a violation of your rights to support@familychatapp.com. Do not send child sexual abuse material in an ordinary email; report its existence and context.

We do not pre-screen or continuously review family conversations. The Operator has no access to the encrypted content of messages; how different content types are protected is described in the section "Privacy and Message Storage". When handling a report, we may take into account information the reporter voluntarily provided and the available technical information. A report itself does not give the Operator access to a family or its conversations.

Members and access to a family are managed by the members themselves through the features available in the application. Support does not manage a family and does not delete messages from its members' devices. These Terms do not promise review of other people's conversations, deletion of their content, or blocking of members by the Operator, and do not override mandatory legal requirements.

Ending Use and Account Deletion

You can stop using the Service. Leaving one family, logging out on a device, and deleting the account are different actions with different consequences.

Leaving a family ends access to its chats and may delete the related local data on the device. If the account has other memberships, they remain. Access can be regained only through the procedures available in the application with the participation of authorized family members; support cannot grant such access.

Account deletion and personal data deletion requests are handled in the application through Settings → Delete Account or as described at familychatapp.com/delete-account. For questions about deletion and exercising your rights, you can contact support. Time limits, consequences for other members, and the legal exceptions to deletion are described in the Privacy Policy. Such a request does not give support access to a family and is not a way to restore access.

Internal confirmations of leaving a family cannot override the rights to data deletion or termination of the agreement granted by law. Ending the account does not guarantee that copies of messages disappear from recipients and outside the Service. Cancel the renewal of a paid subscription separately in the store.

Rights in the Application and Third-Party Services

The rights in the application, its design, and its program code belong to the Operator or the relevant rights holders. Subject to these Terms, you are granted a limited non-exclusive right of personal use of the application on devices you are entitled to use, subject to the store's rules.

You must not sell or distribute the application on the Operator's behalf, remove copyright notices, or use its trademarks in a way that suggests an official partnership. Restrictions on copying, modifying, and examining the code apply only to the extent permitted by law and subject to the licenses of open-source components.

For the application from the App Store, Apple's standard license agreement applies unless the store provides a separate agreement from the Operator. These Terms govern the Service and do not replace that license agreement.

When you open third-party links, play external content, or use app stores, the separate terms and policies of the relevant provider may apply. We do not control such services. Internet and connection costs are determined by your agreement with your carrier.

Operation of the Service and Liability

We undertake to provide the Service with reasonable care and professional diligence and to comply with mandatory legal requirements. Its operation also depends on devices, internet connections, operating systems, stores, and notification delivery services.

Technical interruptions, delivery delays, and the need to update the application are possible. We do not promise continuous availability, instant delivery of every message, or recovery of all lost local data. This does not release us from liability for breach of obligations established by law.

Each party is responsible for its own actions and breaches within applicable law. These Terms do not exclude or limit liability that cannot be excluded or limited, including for intentional breach and other cases provided by law.

Nothing in these Terms deprives a consumer of mandatory guarantees, legal remedies, or the right to compensation. These Terms set no special monetary cap on liability.

Changes to the Service and the Terms

We may develop the Service, fix errors, and update the Terms for justified reasons, including changes in features, security requirements, or legislation.

We notify you of material changes that affect your rights, price, or the main paid features in the application and on familychatapp.com at least 30 days in advance, unless the law requires a different procedure. Urgent security measures may apply earlier when necessary and permitted by law.

Changes do not apply retroactively. If consent to new terms is required, we ask for it explicitly. Simply publishing a new version does not replace such consent.

If you do not agree with the changes, you can terminate the agreement and cancel further renewal of the subscription. A substantial reduction of already paid features or the discontinuation of the Service is handled with regard to the mandatory rights to a refund and other remedies.

We notify you of a planned discontinuation of the Service in the application and on familychatapp.com at least 30 days in advance and explain how subscriptions end and how to make a claim for an unused paid period.

Dispute Resolution

The applicable law and the competent court are determined under the applicable legal rules. These Terms do not limit the consumer protection provided by mandatory rules of law.

To resolve an issue, you can contact the Operator through the contact details above. Contacting support does not limit the right to go to court, a supervisory authority, or an out-of-court dispute resolution body provided by law.

These Terms do not establish mandatory arbitration and do not contain a waiver of collective redress.

If a particular provision is invalid, the remaining provisions continue to apply to the extent permitted by law. Mandatory rules of law prevail over any provision that contradicts them.